Title: Assistant Store Manager - Household
Location: New York City / on-site
Employment Type: Full-time
Pay range: $65-80k / yr

POSITION SUMMARY

Greet and assist clients with focused attention to creating an A+ hospitality experience that is consistent with the Nickey Kehoe mission.

Encourage client engagement with merchandise while providing outstanding customer service. Always share the stories of our makers and artists and our NK Collection point of view with clients and swiftly reply to client inquiries over email. You will facilitate sales by using our POS system and assist with order processing and tracking as needed. Be of service, be nimble, flexible, courteous and conscientious in your work and able to transition easily from one task to another. Act as a liaison across shop floors, stock rooms, executive offices and deliveries.

DUTIES INCLUDE

• Support General Manager and assume Household management responsibilities in their absence
• Determine strategic objectives for Household with the General Manager and set priorities accordingly
• Analyze and develop understanding of internal / external customer behavior, trends, and preferences, adjusting processes and standards with the Senior Director of Retail Stores accordingly
• Maintain schedule of Household Sales staff to ensure consistent coverage of the sales floor to provide for days off, lunch breaks and PTO.
• Helm sales/customer interaction
• Provide direct support to the General Manager in providing ongoing education training to the Sales Staff
• Collaborate with the Director of Operations and Buying team in monitoring and reviewing inventory levels in order to ensure accuracy of Household inventory
• Facilitate sales using our point of sale system, closing out orders on a daily basis
• Ensure orders are closed out at end of month to achieve and exceed sales goals
• Field questions and connect colleagues with clients, work in collaboration with the NK
• Collection and Design Teams to align customer needs.
• Reply swiftly to client inquiries via email or phone
• Restock merchandise as necessary
• Help with packaging/gift wrapping of customer purchases
• Organization of back stock
• Replenish packaging supplies
• General showroom maintenance
• Act as Keyholder and own opening and closing duties in General Manager’s absence
• Work closely with back of house to ensure stock is organized and showroom is fully stocked
• Assist in the upkeep of the visual experience and merchandising, ensuring fresh, tidy and organized displays and vignettes.
• Solve challenges that impact Household's service, efficiency, productivity and profitability with General Manager
• Hold members of the Sales team accountable for reaching goals and adhering to shop
• protocols (brand, business and individual) by providing immediate, respectful and constructive feedback
• Contribute, adopt and apply creative skills that will enhance the customer experience.
• Develop a proactive selling culture that focuses on building long term relationships with new and existing customers and clients
  

QUALIFICATIONS & KEY ATTRIBUTES

• High end furniture sales and customer service experience
• Excellent communication skills both verbal and written
• Ability to multitask and prioritize
• Prompt and punctual
• Helpful energy and highly self motivated, with an eagerness to learn and grow
• Familiarity with PC platforms and strong basic computer skills
• Capable and driven to quickly learn new technologies and continually upgrade current skillset
• Flexible and positive attitude; able to work independently and within teams; reliable
• Availability to work weekends is required

At Nickey Kehoe, we offer generous benefits, including:

• Medical, Dental, and Vision benefits
• Retirement Benefits + Company Match
• Paid Time Off (Vacation, Sick, Annual Holiday Closure)
• Annual Holiday Celebration
• Generous Employee Discount
• Monthly Office Lunches, and more

As an Equal Opportunity Employer, it is our highest priority that no employee or applicant is discriminated against on the basis of race, color, gender, national origin, sexual orientation, gender identity or expression, citizenship, veteran status or any other characteristics protected by law.

Upon request to hr@nickeykehoe.com and consistent with applicable laws, Nickey Kehoe will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.

APPLY

- Generous Employee Discount
- Hybrid Work Opportunities
- Parental Leave
- Monthly Office Lunches
- Community Volunteering

1. Submit your application: 

Begin by submitting your resume and any additional required materials through our online application portal. Be sure to include any relevant work samples or portfolio links. We believe in keeping all applicants informed throughout the process. Regardless of whether you move forward to the next steps, you will receive updates on your application status.

2. Screening and Interviews: 

Our team will review your application and, if your qualifications align, we’ll reach out for an initial screening. Depending on the role, this may include a phone interview or a skills assessment. If successful, you’ll be invited to an in-person or virtual interview with the hiring team.

3. Decision: 

After the interviews, we’ll carefully evaluate all candidates. If you’re selected, we’ll extend a job offer with details of compensation, benefits, and next steps.

4. Onboarding: 

Once you accept the offer, we’ll guide you through our onboarding process to ensure you have everything you need to succeed in your new role. This includes orientation, training, and introductions to the team.