FAQs
RETURNS & EXCHANGES
DISCOUNTS
Warranty Policy
GIFT REGISTRY
SHIPPING
COLLECTION FURNITURE
TRADE PROGRAM

FAQs

RETURNS & EXCHANGES

Orders may be returned within 14 days of delivery while gift exchanges may be returned within 30 days of purchase.

We kindly request that you inspect all packages within 3 days of receipt and report any damages that may have occurred during transit so that we may assist in filing a claim with the carrier on your behalf.

All NK Collection, fine art, vintage, sale, "as-is" and internationally shipped items are considered final sale and ineligible for return. All custom, made to order items or those “direct shipped” from vendors, suppliers or workrooms are also ineligible for return, cancellation or exchange.

This includes:

- Nickey Kehoe Collection Furniture, Lighting & Wallpaper
- Vintage Furniture, Rugs, Lighting & Accessories
- Contemporary Fine Art
- Furniture Marolles
- Items direct shipped from vendors/suppliers/workrooms (ex: Windsor metal furniture collection, fabric yardage, wallpaper, etc)
- Sale & "As-Is" items
- Floor models
- Wood, Fabric & Wallpaper Samples- International Shipments

Click here to begin a return or exchange.

Gift returns & exchanges may be made within 30 days of purchase. International shipments are considered final sale and ineligible for return.

Sale, "as-is", fine art, made to order and one-of-a-kind items are ineligible for return. This includes:

- Nickey Kehoe Collection Furniture, Lighting & Wallpaper
- Vintage Furniture, Rugs, Lighting & Accessories
- Contemporary Fine Art
- Furniture Marolles
- Items direct shipped from vendors/suppliers/workrooms (ex: Windsor metal furniture collection, fabric yardage, wallpaper, etc)
- Sale & "As-Is" items
- Floor models
- Wood, Fabric & Wallpaper Samples- International Shipments

Click here to begin your return or exchange.

All return eligible items must be returned in their original condition and product packaging. Please note that, unless the item is received damaged, customers are responsible for any shipping costs for returns and exchanges. Delivery charges are not refunded for unsuccessful delivery attempts.

Click here to begin a return or exchange.

Once items are received by Nickey Kehoe, refunds are credited to the original form of payment and funds are typically available within 3-10 business days.

Due to the high carbon footprint of processing international returns, we are unable to accept the return of items purchased and shipped internationally. If an item arrives broken or the incorrect item is received, please contact us at webshop@nickeykehoe.com and we'll be happy to help provide a refund for the item or arrange for a replacement.

Quotes provided online and in store are valid for 30 days, excluding those provided between 3/10/26 - 4/14/26, which are valid from the date offered through 4/14/26, due to pending price increases.

Memos must be processed through the store where the memo was originally placed. For Trade clients interested in a memo, please contact info@nickeykehoe.com.

In order to reduce our shipping footprint, all mailed wood and fabric samples are yours to keep and do not need to be returned.

If an item arrives damaged or the incorrect item is received, please click here to begin your return or exchange.

A refund will be credited to your original form of payment following receipt and quality check of returned items and are typically available within 3-10 business days. Purchases made via Shop Pay follow our standard return policy.

While we completely understand that some items don't work out, we take great care in the packaging and shipment of each and every order. As such, entirely returned orders over $1000 will incur a 25% restocking fee to account for the considerable time, cost, and labor expended. As with all other returns based on customer preference, customers are responsible for return shipping and refunds are contingent on items arriving in their original packaging and condition.

Customer or Customer representative is responsible to ensure all furniture being ordered & delivered fits thru all doorways, hallways & elevators prior to purchase. Once the order is placed – Nickey Kehoe does not cancel orders once placed. Nickey Kehoe bears no responsibility with regard to measuring or determining whether an item will fit or not.

DISCOUNTS

As a member of the Nickey Kehoe Trade Program, you’ll receive exclusive trade discount pricing both online and in-store, access to a robust COM program, and a dedicated Trade Representative to closely assist with your design project needs.

Members of our community also receive tax exemption on applicable orders and early access to new product launches and trade-only events.

Our Trade Program is open to all designers, architects, purchasing agents, and stylists. To apply, complete our Trade Application Form and we’ll respond within 24 hours with a confirmation email, invitation to create an online trade account, and additional details about our program.

Nickey Kehoe is happy to extend a welcome code to all new email newsletter subscribers.

This discount is valid for a one-time purchase on all products except for Fine Art, jewelry, plants, and items by Astier de Villatte. There are no minimum purchase requirements. This code may not be combined with other discounts.

For additional questions, please contact webshop@nickeykehoe.com.

Warranty Policy

Nickey Kehoe offers a one-year warranty to the original purchaser with proof of purchase for all NK Collection designs. During the applicable warranty period, Nickey Kehoe, as its sole obligation, will repair or replace (at Nickey Kehoe’s option) any product, part or component covered by this warranty which Nickey Kehoe determines has failed under normal use as a result of a defect in material or workmanship; Nickey Kehoe will repair or replace the aforementioned product, part, or component with a comparable product, part or component.

Nickey Kehoe must receive a written claim of notice within the warranty period and within thirty (30) days after discovery of the basis for the warranty claim. Images of the product issue may be required by Nickey Kehoe to initiate a warranty claim. This warranty extends only to the original purchasers who acquire new products from Nickey Kehoe. Any misuse, abuse, or modification to the original product voids the warranty. The warranty period starts from the date of shipment or pick up from our facilities.

Exclusions from Limited Warranty Nickey Kehoe does not warrant:

-Natural variations of wood grain or figure or the presence of character marks
-Changes in surface finishes due to aging or exposure to light
-Marks, scars, or wrinkles occurring naturally in leather
-Failure resulting from normal wear and tear
-The matching of colors, grains, or textures of natural materials
-The colorfastness or the matching of colors of textiles, including an exact match to cuttings or to swatch
-Designs that have been upholstered in COM (Customers’ Own Material).
-Damage, marking, or staining of veneer or painted surfaces due to contact with rubber or similar compounds; improper use of cleaning products, damage from sharp objects or imprinting from writing instruments, or prolonged exposure to moisture, salt air or direct sunlight
-Discoloration of textiles and surface materials due to exposure to elements, soiling, stains, or dye transfer from clothing, including denim
-Discoloration or deformity of surfaces (such as cracks and checking in wood) due to humidity or temperature-related issues
-Damage caused by storage or relocation of product after the initial delivery to the consignee

Nickey Kehoe will not warrant products that are exposed to extreme environmental conditions or that have been subject to improper storage.

GIFT REGISTRY

Didn’t receive everything on your list?

Gift registrants are eligible for a discount code valid for one month following your event to pick up the last few items missing from your list.

Following your event, a personal 15% registry discount code will be emailed to the address on file. Discount codes are valid for 1 month following the send date and is applicable on all regularly priced items.

Gift returns & exchanges may be made within 30 days of purchase. International shipments are considered final sale and ineligible for return.

Sale, "as-is", fine art, made to order and one-of-a-kind items are ineligible for return. This includes:

- Nickey Kehoe Collection Furniture, Lighting & Wallpaper
- Vintage Furniture & Accessories
- Contemporary Fine Art
- Furniture Marolles
- Items direct shipped from vendors/suppliers/workrooms
- Sale & "As-Is" items
- International Shipments

Click here to begin your return or exchange.

SHIPPING

We ship within the continental United States, Hawaii, and Alaska and Internationally*. Our standard method of shipping is via UPS Ground; however, also offer in-store pickup and White Glove Delivery Service. We ask that you please allow 7-10 days from purchase date of shipment for delivery for UPS shipments. If you would like to receive your orders sooner, please select 2 Day Shipping at checkout.

Nickey Kehoe makes efforts to ship merchandise within 2 days of purchase. We are still a small business and it may take up to 2-4 days to process your order during peak shopping periods and holidays — thank you for your patience.

Please note that we are unable to ship to PO Box addresses as we ship via UPS.

*Shipping rates to certain regions vary. Oversize items may require additional handling fees, which are displayed at checkout. In the event of a significant difference of shipping charges, you will be notified before your order ships and you must approve the additional charge.

Orders of smaller, in-stock items that ship via UPS are typically processed within 1-2 business days. For guidance on UPS Ground shipping times, please see UPS’s Shipping Estimates.

To request Signature Upon Delivery, make a note at checkout or contact us at webshop@nickeykehoe.com

Please note Nickey Kehoe is not responsible for lost or stolen packages. To report a missing package or file a claim, please contact UPS.

Select free, in-store pickup at checkout to retrieve items from our Los Angeles location. You will receive an email notification when your online pickup order is ready.

Items may be picked up Monday-Friday 10am-5pm at:

Nickey Kehoe 
7266 Beverly Blvd 
Los Angeles, CA 90036 

We are not responsible for paid items left over three weeks (21 days) from purchase.

Larger items such as NK Collection and vintage may require pick up from our warehouse, located at:

Nickey Kehoe Warehouse
6433 Canning St.
Commerce, CA 90040

Items are available for pickup Monday-Friday 9am to 4pm.

Please note that clients or third party couriers must provide their own packing materials. We are unable to provide packing materials or blanket wrapping, unless previously arranged with a salesperson.

Large and fragile items including NK Collection pieces, fine art and vintage may require shipment via White Glove Delivery. This premium delivery service includes blanket wrapping of each item, inside placement and removal of all packaging and debris.

To request, simply select "White Glove Delivery" at checkout. For questions, please contact webshop@nickeykehoe.com. Quotes provided online and in store are valid for 30 days.

Nickey Kehoe is happy to hold furniture at our shop or warehouse for up to 2 weeks (10 business days) free of charge from its ready-for-pick up date. After 2 weeks (10 business days) have passed, Storage & Handling Fees will accrue at a rate of $150 per week. After 90 days, cancellation of order is at the discretion of Nickey Kehoe.

If you know you need to make a longer term storage arrangement at the time of purchase, please contact delivery@nickeykehoe.com to receive a detailed storage fee invoice emailed to you upfront. It may also be combined with a delivery invoice.

Caveat regarding COM fabric provided by client: If the final item in the order waiting for completion is an upholstered good that is delayed because the client’s provided COM fabric was delayed, we are happy to hold the other ready-for-pick up items in the order for 6 weeks free of charge. After 6 weeks the order will begin to accrue storage/handling fees at the rate of $150/week.

Please note pickups require 24 hr advance notice.

COLLECTION FURNITURE

Each Nickey Kehoe Collection piece is fully customizable in an assortment of COM (Customer's Own Material), Nickey Kehoe Twill, Holland & Sherry Corduroys, Howe at 36 Bourne Street and Susan Deliss fabrics as well as an array of custom wood finishes.

For additional information on fabrics and finishes or to request samples, click here.

Nickey Kehoe Collection Furniture and Lighting are custom, one of a kind pieces made to order. Production lead times vary by product and may be found on each item’s online listing. For questions about a particular item, contact webshop@nickeykehoe.com.

Once a piece is completed, Collection Furniture and Lighting typically ships within 2-4 weeks, depending on location.

Please note that we only ship using premium, blanket wrapped delivery services due to the custom, one of a kind nature of our pieces. Freighting and crating may be available to members of the Trade Program for an additional cost. To inquire, contact tradesales@nickeykehoe.com.

We take great pride in creating heirloom quality furniture that has been built to be enjoyed for generations to come. Each of our Collection pieces has been carefully made by expert craftspeople utilizing traditional construction techniques and always with the finest grade solid wood. Visit our Furniture Care Guide for recommendations on how to preserve your Collection furniture for the lifetimes ahead.

TRADE PROGRAM

Members of our community also receive tax exemption on applicable orders and early access to new product launches and trade-only events.

Invitation to the Nickey Kehoe Trade Program includes a dedicated online account that allows you to shop online with an automatically applied trade discount. Once logged in, your trade discount will display on all eligible items and is automatically applied at checkout.

For personal assistance or questions, you may contact tradesales@nickeykehoe.com.

We are happy to extend tax exemption to all eligible and registered Trade Program members.

Click here to access our Trade Program Application, a list of eligible tax-exempt states and the required Resale Certificate forms needed for exemption.

Please note we only accept the Resale Certificates linked above and do not accept seller's permits, business licenses or W9s as valid tax exemption documents.

For questions, contact tradesales@nickeykehoe.com.

Click here to access a list of eligible tax-exempt states and the required Resale Certificate forms needed for exemption.

Issuing a Resale Certificate allows you to buy items you will sell in your business operations without payment amounts for tax to your suppliers.

Please note we only accept the Resale Certificates linked above and do not accept seller's permits, business licenses or W9s as valid tax exemption documents.

Item		Price	Qty	Total
		Subtotal	$0.00
		Shipping
		Total

FAQs

RETURNS & EXCHANGES

DISCOUNTS

Warranty Policy

GIFT REGISTRY

SHIPPING

COLLECTION FURNITURE

TRADE PROGRAM

MAKE IT YOUR OWN

Net Orders Checkout

Shipping Address

Shipping Methods